I'm a Patient

Get Access to Your Medical Records Online

My Health Rec, the patient portal from Houston Northwest Medical Center, allows you to download and transmit your up-to-date health information. Log in from home, work or anywhere Internet access is available — 24 hours a day, 7 days a week.

My Health Rec Features 

My Health Rec allows you to:

  • Privately view some lab results online.
  • Access health records such as immunizations, medications and allergies.
  • Download health records to easily share with doctors.
  • Save time by paying health bills online.

In the future, we will expand the information you can access and enhance the portal’s features and functionality.

Getting Started with Your Patient Portal

You must enroll in person at Houston Northwest Medical Center to access all the benefits of My Health Rec. Talk with a member of your care team during your next visit to learn more. Read the frequently asked questions below for more information.

Log in to My Health Rec

Frequently asked questions about the patient portal.

My Patient Portal allows you to view, download and transmit your up-to-date health information. Specifically, you can:

  • View some lab results online rather than waiting for them to arrive in the mail
  • Access health records from your visit such as immunizations, medications and allergies in one place
  • Download health records to easily share with other doctors
  • Save time and postage by paying health bills online

In the future, we will expand the information you can access and enhance the portal’s features and functionality.

Only inpatients can sign up for My Patient Portal access at this time. Self-registration for all patients is being developed.

You can enroll in My Patient Portal while registering for a hospital admission. During registration, simply tell our staff that you would like to open a My Patient Portal account. Soon after, you will receive an email that will provide a link to establish your own login and password information.

Once completed, you can view your My Patient Portal information online whenever you like. Also, you can enroll after your registration process; just ask a nurse or staff member and they can help you get started.

Enrolling in My Patient Portal will take only a minute or two. You simply need to provide a valid email address and an acceptable form of ID, which can include:

  • Driver’s license
  • State issued ID
  • U.S. Military ID
  • Hospital Staff ID
  • Passport
  • Marriage license
  • Divorce decree
  • Adoption papers
  • Social security card
  • Birth certificate
Please check your spam or junk mail folders in your email account. If you still cannot find the invitation, please call the support line at (888) 252-8149, 24-hours a day, 7-days a week to verify your email address and have the email invitation re-sent to you if needed.

Parents/legal guardians can enroll their children for My Patient Portal and access their child's account. Generally, patients who turn 18-years of age or join the military can restrict parents or guardians from seeing their health information within My Patient Portal.

Most common lab test results will be viewable in My Patient Portal, but some sensitive results are not currently available. Some sensitive results that are not included in My Patient Portal are:

  • STD screenings
  • HIV
  • Pathology
  • Radiology
  • Microbiology
  • Some cancer markers
  • Drugs of abuse, alcohol and pregnancy-related results

Lab results will be delivered into My Patient Portal 34-hours after they are resulted and entered into your electronic health record. Lab results post to the portal even if they were done as an outpatient or Emergency Department visit. The 34-hour delay applies regardless of why the patient was seen. The inpatient summary document will not be available until after discharge.

Yes. A single login can be used to access multiple accounts. Also, aging parents can have their children access their accounts.

My Patient Portal is mobile optimized, which means you can access the portal on any browser and any device with the Internet. There is currently not a downloadable App associated with My Patient Portal.

You may call the My Patient Portal support line at (888) 252-8149, 24-hours a day, 7-days a week.

Currently, making online appointment and/or cancellation requests is not an available option with My Patient Portal.

Currently, prescription renewal requests are not an available option with My Patient Portal.

Blood pressure values (systolic and diastolic) are being displayed as two separate values. Blood pressure values are currently listed in alphabetical order so diastolic will be listed first. Plans are underway to have the two values report together.

Yes, if you can access your email via computer, smartphone or other mobile device and also connect to the Internet.